userconf - Tracky Dacks

You don't have to be a super hero to give great service

On May 1st, 2014 I gave a talk at the always excellent UserConf in Chicago. These are the notes and related resources to go along with that talk. You can now watch the whole talk on video over at UserConf.

Planning customer service during a major outage

Dave and Ben (our directors at Campaign Monitor) often used to go on holidays together. This time, the worst time, they were off surfing from a boat in the ocean somewhere near Indonesia. That's why we couldn't contact them when

userconf communication crisis planning